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Want Great Service?  Be a Great Customer!

Bucket Life

Turn your bucket list into a Bucket Life!

Want Great Service? Be a Great Customer!

greyson

new_1891904_customer

We're all searching for great companies

And we're constantly disappointed!

But companies have it hard also.  It's hard to adequately respond to customers 

Who are demanding

Who are irate

Who could care less what the company wants

 

But we can greatly improve EVERY company interaction by just being a BETTER CUSTOMER

When you're furious and call a company to resolve your issue, REMEMBER,

You're looking for an ally on the other end of that phone call, not an enemy

So set the person you're speaking to up as the hero

Ask for their name and USE it!  Often

 

Ask for their advice/help

Let them know that you NEED them!

"I really hope you can help me out"

bucket list

People naturally want to help other people

Set them up as your Champion!

 

Acknowledge their power/pain/obstacles

Bring them onto your team by acknowledging their situation

 

Here are some good examples for you to try:

To Get the Best Car Repair Service

Let the mechanic know that you really appreciate their help and advice, then say, "Thanks again.  I'm counting on your expertise."  Now, they're invited to be THE HERO.  Not many people can pass that up!

To Get the Best Food Service

Ask the waitor for they're favorite meal on the menu.  Not the specials of the day.  THEIR personal favorite.  When you order their favorite, you just became their favorite table!

Try this next time:

"I have a problem and I really hope you can help me out.  This is my first time using your system and I could really use your advice..."  

Now you've made the person on the other end an expert!  People love being experts!  Now when you tell them your story, instead of looking to 'fix your problem', they're try to 'help you out'

bucket list lifers!

Now go be friendly out there! 

-g

Please Comment and Share if you love it!  Thx!!!

Try it and tell me the story below!

Creative Commons License
Bucket Life by Greyson Hawe is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.